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Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Bitrix24
8.2 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Enables Productivity
  • Over Delivered
  • Transparent

Feature Ratings

Average 87

Notifications

92

File Sharing Collaboration

92

Document Collaboration

91

Granular Access Management

90

Instant Messaging

90

Integration With Productivity Tools

86

Cross Platform Support

83

Voice and Video Collaboration

83

Search

81

Vendor Capability Ratings

Average 87

Ease of Data Integration

93

Product Strategy and Rate of Improvement

91

Quality of Features

91

Business Value Created

90

Breadth of Features

89

Ease of Implementation

89

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of IT Administration

84

Ease of Customization

82

Vendor Support

81

Bitrix24 Reviews

Allison C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

A Comprehensive option of the All-in-One Solution.

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

One of the key differentiating factors of Bitrix24 is its all-in-one nature. It combines several essential business tools like CRM, project management, communication, and document sharing in a single platform. This integration saves time and streamlines workflows, eliminating the need to juggle multiple applications.

What is your favorite aspect of this product?

My favorite aspect of Bitrix24 is its versatility. It caters to the diverse needs of businesses, providing solutions for teams of all sizes and industries. Whether it's managing tasks, communicating with colleagues, or tracking customer interactions, Bitrix24 offers a comprehensive suite of tools that can adapt to different work environments.

What do you dislike most about this product?

While Bitrix24 offers a plethora of features, the user interface can sometimes feel overwhelming, especially for new users. It may take a bit of time to familiarize oneself with the platform and its various functionalities. However, once you become accustomed to it, the benefits far outweigh this initial learning curve.

What recommendations would you give to someone considering this product?

To make the most of your experience, leverage the abundance of resources available such as tutorials and customer support. This will ensure a seamless onboarding process and enable you to maximize the benefits of Bitrix24's comprehensive toolset. Remember, investing time upfront to familiarize yourself with the platform will pay off in the long run, leading to enhanced productivity and streamlined collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Cons

  • Charges for Enhancements

Leonel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Incredible admin and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is the administration and collaboration tool that all types of companies need to increase the skills and productivity of their entire work team, since this program was designed to provide a safe and completely free space to thousands of users who are looking for the best and more effective tools that can be applied for the development of the multiple projects of the company, this program is used in different areas and departments of my company, such as the human resources staff to manage all the demand for work and communicate with each one of them. company employees.

What is your favorite aspect of this product?

I am fascinated with the multiple tools that this program offers me, one of them is the chat that we have in real time with all my work team to carry out the many tasks that we are in charge of, and they increase our experience much more when we apply functions such as recuñes on the web through truly interactive video calls as well as the automation of processes that allow feeding the totally personalized flows that we integrate into different systems and applications that only Bitrix24 has been able to offer us.

What do you dislike most about this product?

I would like the interface of this program to be a bit more intuitive, unfortunately this aspect of the program interferes with the good experience we have with the program, that is to say that to fully understand all the areas of this program it will take time and practice navigating in each of the functions of the program, since the interface does not advise us and increases the learning of its options.

What recommendations would you give to someone considering this product?

I really like to recommend Bitrix24 because of how effective and easy it has been to apply on my computer and on each of my company's devices. It is easy to access this program and find multiple functions to support my productivity and communicate with my entire team work, I am really satisfied with the help of this program and I am sure that it can help others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose Antonio A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

The skills that Bitrix24 offers are incredible

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It is incredible how great this program is for my company, Bitrix24 is one of the main protagonists for the management and all the procedures that make up a good business experience for the company and for each of the clients that knock on our door, this The program educates and trains each of its users to maximize the company's sales in record time. What sets this program apart in its market is the ability to provide its users with strategies and skills to make an impact on the traffic of its clients. and business relationships on the web.

What is your favorite aspect of this product?

What fascinates me the most about this program is the ease I have to contact each of my clients and manage each of these sales through a CRM, in addition to the fact that this program offers us other skills to increase the flow of clients, such as I like Bitrix24 the web marketing campaigns and resources corporation where our most potential customers are, I really like it because of the great control I have of my company's negotiations, tools such as editing documents in real time and the administration of each one of the tasks and sales of the employees make this program the perfect platform.

What do you dislike most about this product?

This program turns a blind eye when it comes to involving other tools, functions of other quite popular systems such as Google Workspace or Trello, the truth is that the exclusivity of this program can be a problem when it should be easy to apply these functions , meaning that it is difficult to apply more collaboration resources.

What recommendations would you give to someone considering this product?

The skills that Bitrix24 offers are incredible, this program is on my podium of the best programs to recommend in terms of management and sales strategies, there is no other program that I trained you to better and more effective customer management as Bitrix24 achieves This is by far the best option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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