What is BigPanda?
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigPanda?
Pros
- Fair
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Change Control Automation
Security Operations Automation
Analyze Discovery Data
Analyze Activity Data
Explainable and Trainable Algorithms
Performance & Capacity Management Automation
Incident Management Automation
Data Visualization
Event & Alert Management Automation
Operational Task Automation
Problem Management Automation
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
BigPanda Reviews
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use, works fine but pricey
Likeliness to Recommend
Pros
- Caring
- Respectful
- Friendly Negotiation
- Continually Improving Product
Cons
- Less Generous
- Commodity Features
- Less Effective Service
Ritik K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Efficient ML-driven incident management solution.
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda stands out by leveraging machine learning to automate and correlate IT alerts, providing a unified platform for incident management and reducing alert noise.
What is your favorite aspect of this product?
My personal notable aspect of BigPanda that users appreciate is its ability to intelligently analyze and prioritize IT alerts, incident management and improving overall operational efficiency.
What do you dislike most about this product?
I don't have personal opinions or feelings, but it's important to note that user experiences and opinions about products can vary. But GUI should be develop. That is not user friendly much. You should consider there.
What recommendations would you give to someone considering this product?
Before choosing BigPanda, thoroughly assess your organization's specific incident management. That will help to take decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Jaspreet S.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
BigPanda-Turn your IT Noise into Automated Actions
Likeliness to Recommend
What differentiates BigPanda from other similar products?
1) BigPanda streamline incident resolution by calming noisy monitoring data to enhance visibility and reduce response teams necessary. 2) BigPanda's unified view of IT Ops works as a Consolidate monitoring environment from 11+ tools into a single pane of glass using BigPanda’s Incident 360 console. 3) BigPanda improves Mean Time To Detection (MTTD) by enable automated correlation to prevent customer facing issues.
What is your favorite aspect of this product?
1) Enrich alerts - Add information and context to alerts, delivering additional insights that improve incident management. 2) Enable analytics and reporting - Provide flexible analytics platform for tracking of metrics. 3) Break down functional silos - Enable collaboration across engineering, sales and DevOps teams
What do you dislike most about this product?
1) BigPanda needs to improve its Machine Learning capabilities so it would suggest correct alert correlation patterns and identify right set of Changes related to an event or incident. 2) BigPanda needs to provide more control so user and NOC Teams can customize the UI per their needs for ease of tracking. 3) BigPanda needs to work on SNMP Integration so as to correctly support all versions and traps transformation.
What recommendations would you give to someone considering this product?
1) Check if BigPanda integrates well with your existing IT infrastructure, including other monitoring tools, collaboration platforms, and ticketing systems. 2) Evaluate automation capabilities, including how it handles incident alerts and level of customization available. 3) Look for a tool that provides reliable performance monitoring and incident detection to minimize downtime. 4) Evaluate analytics & reporting capabilities to gain insights into your system's performance and effectiveness of your incident response processes. 5) Understand pricing model and licensing structure to ensure it aligns with your budget and expected usage.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Under Delivered
