BigMarker Customer Reviews 2025 | On-Site Event Management

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BigMarker

Composite Score

7.7 /10

CX Score

8.1 /10

27 Reviews Write a Review

What is BigMarker?

BigMarker's full-featured webinar hosting services enable you to host webinars and online events, from a web browser, without requiring your attendees to download software or plugins. BigMarker's leading live video platform is the perfect way to create an aspirational virtual event. Design every aspect of the live experience from how panel discussions look, to Interactive Q&A sessions, to call to actions.

Company Details

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Awards & Recognition

BigMarker won the following awards in the On-Site Event Management category

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8 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

6 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

7 Top Rated Features

2023

BigMarker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigMarker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigMarker?

0% Negative

7% Neutral

93% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Presentation/ Webinar Capabilities

Metric and Reporting

Customer Support

Networking Facilitation

Attendee Engagement

Registration Process/Integration

Social Media Channel Integration Outbound

Vendor e-Commerce

Gamification

Branding and Visual Customization

Exhibitor or Vendor Environment

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

BigMarker Reviews

Zunaid K.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Highly Reliable product for virtual training

Likeliness to Recommend

10 /10

What differentiates BigMarker from other similar products?

Its highly reliable. Have never had any issues with it.

What is your favorite aspect of this product?

It can be used for a number of different things i.e. for quick online meetings or larger webinars with many attendees

What do you dislike most about this product?

Not a negative but there is a bit of a learning curve as the setup has so many different options.

What recommendations would you give to someone considering this product?

I'd fully recommend this product. It's very versatile and can be used by organisations of varying sizes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Simon R.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Excellent product with equally impressive customer

Likeliness to Recommend

10 /10

What differentiates BigMarker from other similar products?

Quality of product and support. End to end capabilities for a variety of webinar types, live, automated and repeated. The product is able to handle several thousand attendees

What is your favorite aspect of this product?

Reliability. And analytics

What do you dislike most about this product?

The length of time meeting room and webinar recordings take to render. Often have to ask staff to help prioritise.

What recommendations would you give to someone considering this product?

Its a quality product with excellent support. Just be aware recordings take a long time to render compared to other vendors

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Easy to use and a variety of features

Likeliness to Recommend

7 /10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Latest Research

BigMarker

What is BigMarker?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

BigMarker Ratings

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love BigMarker?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Customer Support Support before, during, and after event. Technical support available during the event.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

BigMarker Reviews

Zunaid K.

Highly Reliable product for virtual training

Likeliness to Recommend

Pros

Simon R.

Excellent product with equally impressive customer

Likeliness to Recommend

Pros

Easy to use and a variety of features

Likeliness to Recommend

Pros

Title

3
Since last award

Feature Ratings

Presentation/ Webinar Capabilities

Metric and Reporting

Customer Support

Networking Facilitation

Attendee Engagement

Registration Process/Integration

Social Media Channel Integration Outbound

Vendor e-Commerce

Gamification

Branding and Visual Customization

Exhibitor or Vendor Environment

Vendor Capability Ratings

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement