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What is BenchmarkONE?

Simple, yet elegantly intelligent, BenchmarkONE (formerly Hatchbuck) automates your sales and marketing efforts overnight. Turn emails into conversations, website visitors into handshakes, and customers into raving fans with all-in-one sales & marketing software.

Company Details


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Awards & Recognition

BenchmarkONE won the following awards in the Marketing Platforms - Midmarket category

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BenchmarkONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BenchmarkONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

81 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BenchmarkONE?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Continually Improving Product

Feature Ratings

Average 77

Advanced Campaign Management

89

Marketing Analytics

82

Marketing Workflow Management

78

Marketing Operations Management

78

Email Marketing Automation

76

Advanced Data Segmentation

75

Community Marketing Management

75

Marketing Asset Management

74

Social Media Marketing Management

68

Multi Channel Integration

65

Mobile Marketing Management

52

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

87

Ease of Data Integration

86

Business Value Created

85

Ease of Implementation

85

Ease of IT Administration

81

Vendor Support

76

Availability and Quality of Training

74

Breadth of Features

73

Quality of Features

72

Product Strategy and Rate of Improvement

70

Ease of Customization

69

BenchmarkONE Reviews

Julie A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Benchmark One, Increase productivity!

Likeliness to Recommend

9 /10

What differentiates BenchmarkONE from other similar products?

Customer service of Benchmark One is excellent and team is very cooperative. The best thing is that they support CRM integration and customization. Also, the user interface is very fast responsive and easy to handle. There is ease of creating email templates and the value of money is good and helpful.

What is your favorite aspect of this product?

Benchmark One is all in one software that help us to save our time as all program running is based on tag system that make it easy to set any nurturing campaign. Their support system is excellent as they respond quickly and help to find the solution. The drag and drop file feature are easy to use and are easily customized emails according to our will.

What do you dislike most about this product?

They need to update their servers as they are bit slow sometimes making it difficult to make changes. Their form designs are bit old and need to be updated and better. Their reporting functionality is clunky and not user intuitivee.

What recommendations would you give to someone considering this product?

I would recommend Benchmark One because it is simple and easy to use and the pricing is user friendly and affordable. Email templates provided are very simple and easy to use for beginners also.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring

Rachel N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Benchmark solution for marketing

Likeliness to Recommend

9 /10

What differentiates BenchmarkONE from other similar products?

Handling social media pages to mass emails and marketing campaigns, we have it all under control. All thanks to the limitless features benchmarkONE offers us under one roof. Our daily B2C marketing is now not that difficult or time consuming. The analytic reports gives us an actual insight and we can actually rely on them to improve everything that is lacking or going wrong.

What is your favorite aspect of this product?

BenchmarkONE is a complete package when it comes to marketing and eCommerce. You can have all features under one platform as it reduces hassle to manage different things on different platforms. I work in the marketing department of a mid-size company. We started by using different marketing platforms. However, once we started using this one, I guess our time limits have exceeded and the work efficiency also increased with the passage of time.

What do you dislike most about this product?

I’m not saying that the interface is very difficult to use, but it might be a bit hard for someone who is not very tech-friendly. It surely can be improved for more ease and reliance. Sometimes, it gets tricky and people also call it boring. For us, it does its work so we are satisfied with it completely.

What recommendations would you give to someone considering this product?

A great software that has it all. You get all of the advanced marketing tools under one platform at such reasonable pricing. The best thing is that it can be easily understandable for all employees. You should definitely give it a try and see how it works for you especially if you have not tried any other platforms yet!

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Altruistic

Benjamin C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

BenchmarkONE provide sales and marketing solutions

Likeliness to Recommend

10 /10

What differentiates BenchmarkONE from other similar products?

BenchmarkONE is very intuitive software with robust features that provides solutions to small and middle-sized businesses through email marketing, customer relationship management, and business automation allow to carry out marketing on the social platform enabling coverage of a larger area. Allows sending and receiving of email through the marketing channel which enables to obtain feedback and customers reaction addressing them accordingly bettering the relationship and also enables to acquire new customers. With the automation feature, we able to simplify work taking less time especially in campaigns .

What is your favorite aspect of this product?

It is easy to use both by the managerial team to the sales team and also customers with just a little information because it does not have complexity. It is cheap lowering the production cost making it affordable to many n readily available. The ability to obtain tract records enables the Marketing manager to monitor the whole marketing process. The integrated business solutions create room for the collaboration of features and teams that lead to business improvement.

What do you dislike most about this product?

No challenge experienced with this software hence I find no dislike upon it and get my concentration on the benefiting features.

What recommendations would you give to someone considering this product?

TO anyone considering this product I can boldly recommend it for them for its capability to grow up or rather raise the business, establishing a strong bond with the customers through its amazing features that save time and fasten all the business processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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