This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Microsoft Corporation

Azure Virtual Desktop

Composite Score

8.5 /10

CX Score

8.8 /10

60 Reviews Write a Review

What is Azure Virtual Desktop?

Windows Virtual Desktop is a comprehensive desktop and app virtualization service running in the cloud. It’s the only virtual desktop infrastructure (VDI) that delivers simplified management, multi-session Windows 10, optimizations for Office 365 ProPlus, and support for Remote Desktop Services (RDS) environments. Deploy and scale your Windows desktops and apps on Azure in minutes, and get built-in security and compliance features.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Azure Virtual Desktop won the following awards in the Desktop as a Service category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Azure Virtual Desktop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Azure Virtual Desktop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Azure Virtual Desktop?

2% Negative

3% Neutral

95% Positive

Pros

Efficient Service
Helps Innovate
Respectful
Friendly Negotiation

Feature Ratings

Average 80

Delivery Optimization

100

Integration with ITSM and ITAM Tools

100

Integration with Event Monitoring Services

Integration with Security Management Tools

Integration with Endpoint Management Tools

Billing Optimization and Management

Secure Connectivity

Desktop Environment

Bulk Patching and Updates

Desktop Management

Multi Tenant Architecture

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Azure Virtual Desktop Reviews

Ocheme S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

overview of Azure Virtual Desktop

Likeliness to Recommend

8 /10

What differentiates Azure Virtual Desktop from other similar products?

Azure Virtual Desktop (AVD) stands out from other similar products due to its unique features and benefits especially the Integration with Microsoft Ecosystem

What is your favorite aspect of this product?

- Scalability and flexibility - Integration with Microsoft ecosystem - Cost-effective usage-based pricing - Robust security features - Multi-session support - Seamless user experience - Easy deployment and management

What do you dislike most about this product?

- Complexity in setup and configuration - Limited control over underlying infrastructure - Dependence on internet connectivity - Potential performance issues with high-latency applications - Limited support for certain applications or platforms - Cost and pricing model can be complex to understand - Limited customization options for virtual desktops

What recommendations would you give to someone considering this product?

- Evaluate your organization's specific needs and requirements - Assess the total cost of ownership and potential ROI - Research and compare features with other similar products - Plan for scalability and growth - Consider integration with existing infrastructure and applications - Test and evaluate the product before full deployment - Develop a clear understanding of security and compliance requirements - Provide training and support for users and administrators

Pros

Enables Productivity
Acts with Integrity
Appreciates Incumbent Status
Helps Innovate

Ose U.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Great Desktop Infrastructure solution!!

Likeliness to Recommend

8 /10

What differentiates Azure Virtual Desktop from other similar products?

AVD is the only solution that allows multiple users to share a single Windows 10/11 VM while maintaining separate sessions.

What is your favorite aspect of this product?

I think i love its auto scaling feature that allows you to allocate resources, This can serve to shutown unused virtual machines to reduce costs

What do you dislike most about this product?

This might sound generic but i dislike the costing, because this is based on the comoute and storage option of the Azure Virtual MAchine used to set it up.

What recommendations would you give to someone considering this product?

I would say you should have a good understanding of your workload and plan properly for cost optimization before deployment. You can also take advantage of Microsoft 365 offering that is integrated with it to enhance your productivity.

Pros

Security Protects
Reliable
Enables Productivity
Unique Features

Seema B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Customization Options for User Experience

Likeliness to Recommend

10 /10

What differentiates Azure Virtual Desktop from other similar products?

Integration with Additional Azure Services

What is your favorite aspect of this product?

Enhanced Disaster Recovery and Business Continuity

What do you dislike most about this product?

nothing as such as

What recommendations would you give to someone considering this product?

ongoing innovation and enhancements in Azure Virtual Desktop as a leading solution for virtual desktop

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Azure Virtual Desktop

What is Azure Virtual Desktop?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Azure Virtual Desktop Ratings

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Azure Virtual Desktop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Delivery Optimization The provider offers network optimization tools for improving the user's experience and for troubleshooting network issues.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Integration with Event Monitoring Services The ability to monitor the DaaS environment for unauthorized changes.

Integration with Security Management Tools The ability to manage the virtual desktops with security and vulnerability management tools.

Integration with Endpoint Management Tools The ability to manage the virtual desktops with an endpoint management tool such as ConfigMgr.

Billing Optimization and Management The provider offers capabilities to help IT departments control their spend on DaaS.

Secure Connectivity Secure connectivity is upheld between the DaaS provider and the client interface and at the backend at the DaaS provider's facility, subject to service levels.

Desktop Environment The user has a near identical experience to a traditional computer running locally on a user’s computer with few differences.

Bulk Patching and Updates Updating operating system patches, security and anti-virus software in batch form to ensure that workstations are up-to-date, even when PC images are offline.

Desktop Management IT can manage DaaS desktops like standard workstations and apply group policy based on the hostname of the DaaS instance or the user’s login credentials.

Multi Tenant Architecture DaaS providers will have multi-tenant architecture, where many virtual desktops, possibly from different DaaS customers, are hosted on the same infrastructure.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Azure Virtual Desktop Reviews

Ocheme S.

overview of Azure Virtual Desktop

Likeliness to Recommend

Pros

Ose U.

Great Desktop Infrastructure solution!!

Likeliness to Recommend

Pros

Seema B.

Customization Options for User Experience

Likeliness to Recommend

Pros

Most Popular Azure Virtual Desktop Comparisons

Amazon WorkSpaces

Omnissa Horizon

Citrix DaaS

Cloudalize Cloud Workstation

Frame

V2 Cloud

Schedule Your Call

1
Since last award

Feature Ratings

Delivery Optimization

Integration with ITSM and ITAM Tools

Integration with Event Monitoring Services

Integration with Security Management Tools

Integration with Endpoint Management Tools

Billing Optimization and Management

Secure Connectivity

Desktop Environment

Bulk Patching and Updates

Desktop Management

Multi Tenant Architecture

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation