Avoma Customer Reviews 2026 | Conversation Intelligence

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Avoma

Composite Score

8.6 /10

CX Score

8.6 /10

42 Reviews Write a Review

What is Avoma?

An AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Make your remote meetings more actionable and collaborative. The all-in-one AI Meeting Assistant for working remotely.

Company Details

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Awards & Recognition

Avoma won the following awards in the Conversation Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

7 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avoma.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

5% Negative

5% Neutral

90% Positive

Pros

Fair
Acts with Integrity
Friendly Negotiation
Performance Enhancing

Feature Ratings

Average 83

Call Recording

Audio Transcription

Application Integration

Mobile Support

Role-Based Access

Dashboards and Reporting

Conversation Coaching

Call Analytics

Manager Annotation and Feedback

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

keanue v.

Role: Sales Marketing
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, Gives great overview of call

Likeliness to Recommend

8 /10

What differentiates Avoma from other similar products?

Allows for easy analysis of call sentiment

What is your favorite aspect of this product?

Weekly reporting giving overall stats at a glance

What do you dislike most about this product?

Sometimes difficult to remember where to find exactly what you're looking for in main dashboard

What recommendations would you give to someone considering this product?

Make sure to allow for enough sample size before looking too deeply into the stats involved

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Jatin G.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

AI generated transcripts are a delight.

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

AI generated transcripts

What is your favorite aspect of this product?

Easy to digest summary of any meeting

What do you dislike most about this product?

Ability to go directly to most important parts of meeting

What recommendations would you give to someone considering this product?

Please try, you will love it

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Includes Product Enhancements

Brendan K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Incredible Tool For Sales

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

Avoma's ease of use make it the clear winner in this space.

What is your favorite aspect of this product?

I love the seamless integration with Zoom and that all of my calls are annotated. That is incredibly important from a sales perspective.

What do you dislike most about this product?

I feel the AI could be better when annotating calls.

What recommendations would you give to someone considering this product?

Use the features that allow you to rate your performance

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Avoma

What is Avoma?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

Avoma Ratings

90 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Avoma?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

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Custom AI Scorecards

Avoma Reviews

keanue v.

Easy to use, Gives great overview of call

Likeliness to Recommend

Pros

Jatin G.

AI generated transcripts are a delight.

Likeliness to Recommend

Pros

Brendan K.

Incredible Tool For Sales

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Call Recording

Audio Transcription

Application Integration

Mobile Support

Role-Based Access

Dashboards and Reporting

Conversation Coaching

Call Analytics

Manager Annotation and Feedback

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement