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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

90

E-Commerce Integration

88

Security

88

Digital Wallet Integration

88

Recurring Payments

87

POS Verification

86

Customer Support

85

Credit Card Processing

85

POS Integration

84

Multi Currency

84

Reporting Analytics

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

85

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Vendor Support

83

Availability and Quality of Training

83

Ease of Customization

81

Amazon Pay Reviews

Darshan P.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Ease of Use and retailers inclusion

What is your favorite aspect of this product?

Fast and easy

What do you dislike most about this product?

No individual app for payment

What recommendations would you give to someone considering this product?

Simply Go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kazi A.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazon Pay is very fast and easy to use.

Likeliness to Recommend

7 /10

What differentiates Amazon Pay from other similar products?

I think that Amazon Pay has some unique features (like 1 Click ordering) that differentiate it from other payment methods.

What is your favorite aspect of this product?

My favorite aspect of Amazon Pay is that it has made the whole process of online shopping so fast and easy. I mean that everything is very simple and convenient with Amazon Pay.

What do you dislike most about this product?

Amazon Pay does not accept all type of credit or debit cards like some other online payment methods.

What recommendations would you give to someone considering this product?

if anyone want to save time when shopping online, should consider using Amazon Pay.

Pros

  • Helps Innovate
  • Efficient Service
  • Acts with Integrity
  • Security Protects

Cons

  • Less Productive
  • Less Inspiring
  • Vendor Friendly Policies

Neha J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Payment System - Amazon Pay

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon pay is very fast, free and secured payment system. Almost all type of payments can be done via Amazon pay without any issues or interruptions. Zero down time makes the service stands out compared to other tools / products for such type of payments. Amazon pay has helped a lot in this current pandemic situation where one need to carry any money along with and can use Amazon pay for any UPI or any scan and pay payments. Amazon pay has tie-up with majority of websites which helps people making hassle-free payments.

What is your favorite aspect of this product?

Amazon pay is used for shopping anything you like and even enables to pay utility bills. Best thing is there are various utilities added to amazon dashboard for which user can make payment, do subscriptions, recharge mobile, pay electricity bills via amazon pay for monthly / yearly payments, even it alerts / reminds you on the payments. It provides users enormous cash back / rewards on every payment. Easy to transfer money to friends, widely used to amazon gift cards which can be easily added in our amazon pay wallet with good expiry period.

What do you dislike most about this product?

There are no dislikes as such from my perspective as it helps me in every way. But only thing which can be improved is its usage by every vendors as its not available in every shop for its payment which is little annoying when you have your money stored in amazon wallet.

What recommendations would you give to someone considering this product?

I would strongly recommend to use amazon pay for UPI or any scan n pay payments which is very easy and fast and secured payment service. It also provides great customer support, you get call on issues anytime you ask to call them. Just go for it and enjoy the payment service.

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Saves Time

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