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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

90

E-Commerce Integration

88

Security

88

Digital Wallet Integration

88

Recurring Payments

87

POS Verification

86

Customer Support

85

Credit Card Processing

85

POS Integration

84

Multi Currency

84

Reporting Analytics

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

85

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Vendor Support

83

Availability and Quality of Training

83

Ease of Customization

81

Amazon Pay Reviews

Ryoko W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Safe shopping thanks to Amazon Pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It seems to me that Amazon Pay has a good payment control, in addition to allowing you to buy in a lot of online businesses that can be found inside and outside my country. The fact that I associate my cards and my payment accounts in a single account is very helpful when making purchases. I also consider that it is a great feature that donations can be made to various foundations through this payment platform. I think it is a very good idea that they not only work with businesses and that they have been encouraged by this type of charitable cause.

What is your favorite aspect of this product?

My favorite aspect of Amazon Pay is that I can go shopping using Alexa. What an excellent idea that it is compatible and that it also helps us in those tasks since transactions become faster and I can go shopping while I organize other things. In addition, it is important to note that buying with Amazon Pay will not generate an additional commission, that is good to be able to control the expenses of the purchases.

What do you dislike most about this product?

Few negative aspects could I mention about this app, I just wish it was available in more online stores worldwide since that opens the possibility of being able to make my purchases safely online on any page you want. It would also be good if they were a little faster to solve problems with some transactions. Response times are sometimes very long.

What recommendations would you give to someone considering this product?

I really like the service that Amazon Pay offers, without a doubt they have taken great pains to secure our banking information and that seems very good to me, that is why I recommend its use. With the acquisition of services such as Amazon Pay, any online store can feel safe not to fall for scams, and also gives its consumers the assurance that their bank details will be safe since Amazon Pay acts as a mediator and thus is not released. your personal information to third parties

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A great payment option for your e-commerce website

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Offers cashback most of the times

What is your favorite aspect of this product?

Gives out rewards. Opens payment to millions of other users. Makes collecting payments easier.

What do you dislike most about this product?

Design and layout can be improved. Integration with other providers.

What recommendations would you give to someone considering this product?

I recommend it to those people who want to pay their bills regularly.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Fair
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Fastest Payment Service - Amazon Pay

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Acts with Integrity
  • Generous Negotitation
  • Includes Product Enhancements

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