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Airdroid Remote Access Logo
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Airdroid

Airdroid Remote Access

Composite Score
7.2 /10
CX Score
7.4 /10
Category
Airdroid Remote Access
7.2 /10

What is Airdroid Remote Access?

Airdroid Remote Access offers all-around remote access, remote support, and remote control solutions for enterprises including instant remote support for your employees and customers, remote control and management of unattended devices, and even a seamless way to assist friends and family.

Company Details


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Awards & Recognition

Airdroid Remote Access won the following awards in the Remote Support category

Airdroid Remote Access Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airdroid Remote Access.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airdroid Remote Access?

10% Negative
0% Neutral
90% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 82

Remote Control

92

Remote Support

89

Augmented Reality Remote Assistance

87

Web & Desktop Conferencing

84

Audit Management

79

Attended and Unattended Remote Access

77

Intelligence Reports

77

Real User Monitoring

75

Discovery

74

Role-Based Access Controls

72

Vendor Capability Ratings

Average 77

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Ease of Data Integration

78

Vendor Support

77

Product Strategy and Rate of Improvement

77

Business Value Created

76

Usability and Intuitiveness

73

Availability and Quality of Training

72

Ease of IT Administration

72

Airdroid Remote Access Reviews

JATIN G.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Airdroid : Fair but Inefficient tool

Likeliness to Recommend

6 /10

What differentiates Airdroid Remote Access from other similar products?

This software is open source and can be access anywhere. The software is cloud based. No failures in terms of Data. Syncronization across devices are easy. It is available across multiple devices. The remote connection is good feature. Also allow to transfer the data between systems. It is open source. It can be used for personal data or work. The integration with the tools is improving continuously. The customer care support is quiet knowledgable.

What is your favorite aspect of this product?

The integration with the tools is improving continuously. The software is cloud based. The customer care support is quiet knowledgable. Syncronization across devices are easy. It is available across multiple devices. Also allow to transfer the data between systems. It is open source.This software is open source and can be access anywhere. It can be used for personal data or work. No failures in terms of Data. The remote connection is good feature.

What do you dislike most about this product?

This lack many features as compare to others feature like locking and controlling user based system. The articles and the learning modules are very less available. It can only be used for personal work. Enterprise edition does not have adequate features as compared to other tools available. The software security is compromised few times as per the available articles. Downtime is high than other softwares. The quality of the product is still required lot of improvement. Integration with other third party and management tool is still not stable.

What recommendations would you give to someone considering this product?

It is open source. The software is easy to use. It is available across all the devices. The data can be sync anywhere anytime. The subcriptions is pay as you go mechanism. It provides efficient or productive work in some use cases. The remote connection is quiet stable and does not lack in between. The integration is also available with latest cloud tools. The versioning features are better than other softwares. Quick learning tool with easy to use for any age users. It can be used for client products based on the subscriptions available.

Pros

  • Caring
  • Saves Time
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Less Reliable
  • Commodity Features

George H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Intuitive and efficient remote assistance

Likeliness to Recommend

9 /10

What differentiates Airdroid Remote Access from other similar products?

It was simple to set up. Create simply distributable install packages with the help of Admin Center's tools. The environment was secure enough for us to contact with distant technicians to assist fix their goods' problems.

What is your favorite aspect of this product?

The manufacturing activities worldwide are supported by my team. In order to support the onsite technicians who use the unique hardware and software we design, we must establish remote connections to the equipment on the factory floors.

What do you dislike most about this product?

The cost has increased significantly compared to the remote assistance program we had been using before. The licensing model of paying a little fee every month or year bothers me. Thankfully, no one in accounting ever insisted that we shop around for the best deal.

What recommendations would you give to someone considering this product?

Almost every day, I utilize it to keep in touch with people (clients, friends, family, etc.). Simple to set up for "automatic" connection or to guide someone through the process. I've never had trouble getting in touch with a tech support representative when I needed assistance.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Security Protects

Elizabeth K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Good service for remote management

Likeliness to Recommend

9 /10

What differentiates Airdroid Remote Access from other similar products?

Simple in operation. Simple to control. The ability to remotely access and manage Android devices is only one of its many useful features. We've tried a number of other apps on Android and this one works the best.

What is your favorite aspect of this product?

When it comes to powerful remote management features, Airdroid Business shines. Administrators can access and manage devices from afar, fix problems and provide real-time assistance for their workers, whether they are in the office or out in the field.

What do you dislike most about this product?

There is a lot to take in with Airdroid Business, so be prepared to do some learning on your end. However, helpful tools like manuals, tutorials, and fast customer assistance are readily available.

What recommendations would you give to someone considering this product?

Airdroid Business distinguishes out because it is compatible with so many other devices, not only Android ones. Due to the encrypted data storage, I feel safe using it. The program standardizes control and security across all device kinds, making administration easier.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Friendly Negotiation

Most Popular Airdroid Remote Access Comparisons

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