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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Adobe Connect
8.7 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
4% Neutral
91% Positive

Pros

  • Respectful
  • Security Protects
  • Performance Enhancing
  • Appreciates Incumbent Status

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

84

Application Share

83

Audio Controls

83

Screen Share

82

Keyboard Mouse Control

82

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

81

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Business Value Created

80

Ease of IT Administration

80

Ease of Data Integration

80

Vendor Support

78

Adobe Connect Reviews

Amanda h.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Modern and effective communication

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has features that stand out and make it an effective option. It allows to reduce costs and improve the communicative efficiency of the company. It guarantees an interesting and complete user experience that incorporates video, audio, chat, screen sharing and others. It offers all the solution that guarantees a fluid communication, an efficient and simple collaboration, of the utmost importance and utility today.

What is your favorite aspect of this product?

This platform has a nice interface and a short learning curve. It allows you to connect in an easy and agile way, from anywhere and at any time, using any medium, device or operating system. The security, elasticity and scalability it provides is excellent. Allows effective video conference development and screen sharing. It offers an easily accessible library of content stored in the cloud.

What do you dislike most about this product?

Although this platform presents interesting innovations, it is necessary to have a good bandwidth to improve the experience and enjoy all its functions to the maximum.

What recommendations would you give to someone considering this product?

I recommend using Adobe Connect because it enables your organization to collaborate in a variety of ways, removing barriers to communication with partners, vendors, and customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Reynaldo U.

  • Role: Operations
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

The most complete videoconferencing software

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This software is different from the rest of the competition as it was designed for the most demanding corporate environments. Adobe Connect is characterized by having the best tools for online meetings, preserving excellent audiovisual quality.

What is your favorite aspect of this product?

The audiovisual quality offered by Adobe Connect surpasses the offer of other software dedicated to online meetings, its administrator privileges, integration with important software such as Microsoft Outlock, google calendars, etc. You can record the video call sessions you make, the information you have from a meeting you can send as notepads, docs, whiteboards, audio messages, you can place the videoconference rooms public or private, adding more security to your meetings

What do you dislike most about this product?

There are two fundamental aspects that I don't like very much about this software. First, the mobile and IOS application is quite limited relative to the computer software. Another negative aspect of the software is that, it is complicated to use all of its features, even, it requires computer knowledge to use Adobe Connect to its fullest capacity.

What recommendations would you give to someone considering this product?

Adobe Connect is a high-level professional software that I recommend to all companies that rely on online meetings and video calls to boost their company's productivity. This software has high quality tools designed for the most demanding users. I also recommend that, before acquiring the software, you review its functions and how to apply them in video conferencing, because as I mentioned before, it is a software that requires many hours of use to fully master it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jordan R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product for organizing meeting

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This product is very effective in organizing online meeting.

What is your favorite aspect of this product?

It ensures there is face to face online meeting without any delay. It connects firmly without any breakdowns.

What do you dislike most about this product?

I have not disliked anything from this great product since I started using it in our organization.

What recommendations would you give to someone considering this product?

Adobe Connect ensures online meeting are effective and very productive and I totally recommend.

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Fair
  • Client's Interest First

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