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Adobe Systems

Adobe Connect

Composite Score

8.7 /10

CX Score

8.9 /10

489 Reviews Write a Review

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

1 Top Rated Features

2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative

4% Neutral

91% Positive

Pros

Respectful
Security Protects
Performance Enhancing
Appreciates Incumbent Status

Feature Ratings

Average 83

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Application Share

Audio Controls

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Data Integration

Vendor Support

Adobe Connect Reviews

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Fantastic features

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Respectful

Tafara D.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Fantastic user interface

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It features the ability to use a freeze-frame when not actively interacting in the meeting.

What is your favorite aspect of this product?

Content library It offers a central content repository in the cloud which allows for the sharing of content natively from any device. It uses less bandwidth through its native sharing which allows participants to join even with low connectivity or low-performance devices.

What do you dislike most about this product?

It does not allow non-Adobe users into its platform.

What recommendations would you give to someone considering this product?

I would recommend this product to anyone considering it for a big organisation where everyone can be mandated to have adobe accounts since it does not allow non-Adobe users.

Pros

Continually Improving Product
Trustworthy
Effective Service
Inspires Innovation

Patricia V.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Fantastic meeting tools

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It features unlimited and customizable meeting rooms

What is your favorite aspect of this product?

It has the ability to offer multiple meeting rooms per user. It offers a mobile app (Android and iOS) that carries the same experience that is the same with the desktop.

What do you dislike most about this product?

No dislike so far

What recommendations would you give to someone considering this product?

It adds a professional touch to meetings I would recommend it to anyone.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Latest Research

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Fantastic features

Likeliness to Recommend

Pros

Tafara D.

Fantastic user interface

Likeliness to Recommend

Pros

Patricia V.

Fantastic meeting tools

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Application Share

Audio Controls

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Ease of Data Integration

Vendor Support