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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe Connect
8.7 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Effective Service
  • Fair

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Application Share

83

Audio Controls

83

Keyboard Mouse Control

82

Screen Share

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Basit L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent choice for virtual conferences

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The long term trust of being so good is the most important factor which makes Adobe different from other. A consumer or the user can only use the application easily when he/She had the trust on the software.

What is your favorite aspect of this product?

The best thing which I like about adobe is the user experience. I have always given a thought why cant be meeting room feels real but after adobe my thought become reality. First, it is so easy to use and install in any device. The integration of application is so cool that it makes team meetings energetic instead of boring one. The customer support is always there for you for any kind trouble or issue of they get raised.

What do you dislike most about this product?

This software has a higher price tag compared to some other online meeting solutions, making it less accessible for organizations with limited budgets.

What recommendations would you give to someone considering this product?

I am recommending this as it is very reliable tool for video conferencing and has amazing customizing features to enjoy.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies

Prachi K.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

For Webinars and Seminar I prefer Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Well Adobe believe in delivering quality so Yeah that is the only thing which makes it different

What is your favorite aspect of this product?

I love the way of design conference rooms they are looking very real during seminar

What do you dislike most about this product?

Low results when connected to a hotspot literally crashes

What recommendations would you give to someone considering this product?

For attending a better event in a good quality please choose Adobe connect

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Omer E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Not Amazing but good

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Highly Customizable Virtual Rooms: Adobe Connect allows users to design and customize virtual meeting rooms with a wide range of layouts, pods (modules), and content. This flexibility enables hosts to tailor the environment to suit the specific needs of each session, whether it's a webinar, training, or meeting. Persistent Meeting Rooms: Unlike many platforms where meeting spaces are temporary, Adobe Connect offers persistent meeting rooms that retain layouts, content, and settings from session to session. This is particularly useful for recurring meetings or ongoing training sessions, as it saves time and ensures continuity.

What is your favorite aspect of this product?

If I had to choose a favorite aspect of Adobe Connect, it would be the customizable virtual rooms. The ability to design and organize the virtual meeting space with different layouts, pods, and content tailored to specific needs is a standout feature. This level of customization allows for a more engaging and structured experience, whether it's for a training session, a webinar, or a team meeting. The persistent nature of these rooms, where settings and content are saved for future sessions, adds to its appeal by making recurring events more efficient and consistent.

What do you dislike most about this product?

One of the more common drawbacks of Adobe Connect is its steep learning curve. While the platform's extensive customization options are a major strength, they can also make it challenging for new users to navigate and fully utilize all the features. The interface can seem complex and overwhelming at first, especially for those who are not tech-savvy or are accustomed to simpler, more intuitive platforms. Additionally, some users report that the audio and video quality isn't always as reliable as they'd like, particularly in low-bandwidth situations, which can impact the overall experience during meetings or webinars.

What recommendations would you give to someone considering this product?

Assess Your Needs: Make sure Adobe Connect’s extensive customization and interactive features align with your specific use cases, whether it's for webinars, training, or regular meetings. If you need a highly customizable platform, Adobe Connect could be a good fit. Take Advantage of the Free Trial: Use the free trial to explore the platform's features and understand its capabilities. This hands-on experience will help you determine if it meets your needs and if you’re comfortable with its interface.

Pros

  • Altruistic
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

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