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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe Connect
8.7 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Effective Service
  • Fair

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Application Share

83

Audio Controls

83

Keyboard Mouse Control

82

Screen Share

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Oct 2023

ADOBE IS ON TOP

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Desiree S.

  • Role: Vendor Management
  • Industry: Electronics
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2023

easy to use , i use it daily for my work

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

it is easy to use and conencts with my laptop

What is your favorite aspect of this product?

theres always an updated and new software

What do you dislike most about this product?

it freezes sometimes and i need to reset my computer

What recommendations would you give to someone considering this product?

use adobe if you need it for work and for your creative business

Pros

  • Performance Enhancing
  • Unique Features
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Reliable
  • Less Productive
  • Security Frustrates

Hiroshi K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Adobe Connect has been the most complete.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

I am really fascinated with the service and the benefits that I have at my fingertips with the support of Adobe Connect, the experience that I built with this program has been really good since this has been the video conferencing and web meeting program that has completely complied with our requirements to interact with a high number of users and company staff, there are many activities that we carry out through this means, from communicating directly with each of our clients to giving multiple seminars and training to certain departments of the company.

What is your favorite aspect of this product?

Thanks to the constant support we receive from this program, we have been able to carry out exceptional administration through the web. This program has provided us with the best interactive tools that are of great help to integrate each of the employees into the company's operations, as well as as well as Adobe Connect, it is our first and best tool that we have to build personalized seminars and training for a high number of users and future employees of the company thanks to the visual and audio quality that we can test the capabilities of the users. distance.

What do you dislike most about this product?

This is a program that takes up a lot of space in my system, that is, it is not only the software of this program that is reflected in storage but also the extra data left by each of the calls, everything is automatically saved in my system That is why I must configure the program's functions correctly so as not to fill my storage with data, as well as the weight and space of the program increases in size with each update.

What recommendations would you give to someone considering this product?

I have been testing this program for many years now and among many programs and applications that offer almost the same objectives as this program, Adobe Connect is positioned as one of the best thanks to the ease and quality of use in each of the projects that are carried out by this means such as web conferences and seminars in the cloud, there are many advantages that can be obtained from this program, which is why I do not hesitate to recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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