This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Adobe Systems

Adobe Connect

Composite Score

8.7 /10

CX Score

9.0 /10

451 Reviews Write a Review

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative

3% Neutral

92% Positive

Pros

Respectful
Caring
Effective Service
Fair

Feature Ratings

Average 83

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Application Share

Audio Controls

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Sam R.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful but Outdated: Great Features Held Back by

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Persistent Virtual Rooms

What is your favorite aspect of this product?

The engagement tools like polls, quizzes, and breakout rooms really enhance participation during meetings or classes

What do you dislike most about this product?

Mobile functionality is limited, making it harder for on-the-go participation

What recommendations would you give to someone considering this product?

Onboarding any users before going live

Pros

Unique Features
Includes Product Enhancements
Appreciates Incumbent Status
Security Protects

Henry O.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Affordable and easy to understand how it works

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Has more features to use the tool for planning and creating content more easily

What is your favorite aspect of this product?

The Agentic Ai that powers productivity and provides customisable insight about design amongst team

What do you dislike most about this product?

Have not seen the difficulties in the tool as have more documentations to help get started

What recommendations would you give to someone considering this product?

I have used the tool and works better for me and I would recommend the tool

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Avinash K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Powerful virtual classrooms and meetings

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Strong tools for quizzes, breakout rooms, and attendee engagement tracking, ideal for online training. Tracks attendee engagement, participation, and reporting. Role-based permissions, encryption, and compliance suitable for education, government, and corporate training.

What is your favorite aspect of this product?

Customisable and interactive pods.

What do you dislike most about this product?

Steep learning curve and high pricing.

What recommendations would you give to someone considering this product?

Go for it, if you need structured, interactive training or webinars with deep engagement tracking and persistent rooms.

Pros

Efficient Service
Acts with Integrity
Security Protects
Helps Innovate

Latest Research

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Screen Share Ability to share a computer screen for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Sam R.

Powerful but Outdated: Great Features Held Back by

Likeliness to Recommend

Pros

Henry O.

Affordable and easy to understand how it works

Likeliness to Recommend

Pros

Avinash K.

Powerful virtual classrooms and meetings

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

Zoom

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

TeamViewer Remote

Title

Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Conferencing Call in Bridge

Application Share

Audio Controls

Keyboard Mouse Control

Screen Share

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of IT Administration

Vendor Support