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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe Connect
8.7 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Effective Service
  • Fair

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Application Share

83

Audio Controls

83

Keyboard Mouse Control

82

Screen Share

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Availability and Quality of Training

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Arjun K.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great for Interactive Webinars

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

In my opinion, Adobe Connect stands out for its simple and unique design. The interface is very intuitive both on desktop and mobile devices and the process of creating a webinar and inviting attendees is seamless and straightforward.

What is your favorite aspect of this product?

I like the capability to feature many screens at the same time. This enables me to customise my webinars and make them more interactive.

What do you dislike most about this product?

It requires very strong internet connection to ensure everything works smoothly, otherwise you will have a hard time.

What recommendations would you give to someone considering this product?

After using Adobe Connect for both meetings and webinars, I confidently recommend it for webinars as it has lots of features that makes the experience more interactive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akshay K.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Adobe Connect with Right Modules for it Performanc

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Visual whiteboard webinars and instant messaging. VoIP IP native calls and vivid visual 3D (HD) VCs. Content creation. Unlimited recording and file sharing.

What is your favorite aspect of this product?

Available across every internet enabled devices

What do you dislike most about this product?

Nothing to complain since it over delivers all.

What recommendations would you give to someone considering this product?

May you all understand all it takes then implement it ASAP.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Nikhil J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to do recording of sessions

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The video sharing, screen sharing and breakout room features are great for virtual events. The audio is good when it works and the chat and poll features are useful too.

What is your favorite aspect of this product?

Has a great playback quality enabling better recollection for later.The audio is good when it works and the chat and poll features are useful too.

What do you dislike most about this product?

Had issues with getting set up to start, however, when I was doing so, there was a known problem with their testing server.

What recommendations would you give to someone considering this product?

better testing server

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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