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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Adobe Connect
8.7 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
4% Neutral
91% Positive

Pros

  • Respectful
  • Security Protects
  • Performance Enhancing
  • Appreciates Incumbent Status

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

84

Application Share

83

Audio Controls

83

Screen Share

82

Keyboard Mouse Control

82

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

81

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Business Value Created

80

Ease of IT Administration

80

Ease of Data Integration

80

Vendor Support

78

Adobe Connect Reviews

Avinash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful virtual classrooms and meetings

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Strong tools for quizzes, breakout rooms, and attendee engagement tracking, ideal for online training. Tracks attendee engagement, participation, and reporting. Role-based permissions, encryption, and compliance suitable for education, government, and corporate training.

What is your favorite aspect of this product?

Customisable and interactive pods.

What do you dislike most about this product?

Steep learning curve and high pricing.

What recommendations would you give to someone considering this product?

Go for it, if you need structured, interactive training or webinars with deep engagement tracking and persistent rooms.

Pros

  • Efficient Service
  • Acts with Integrity
  • Security Protects
  • Helps Innovate

Mohit R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

A modular, enterprise-grade web conferencing

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

offers 720p streams, multimedia sharing, file transfers, captions, mobile access.

What is your favorite aspect of this product?

track attendance, engagement; offline MP4 conversion.

What do you dislike most about this product?

cost — priced from ~$50/month per host and not budget‑friendly for occasional use.

What recommendations would you give to someone considering this product?

Organizations with regular webinars, virtual classrooms, or training needs needing persistent branding, deep engagement, and analytics.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Respectful
  • Client Friendly Policies

Cons

  • Less Reliable

Mayank G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Powerful Virtual Tool with Customisation.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect stands out with customizable virtual rooms, persistent meeting spaces, advanced host controls, and detailed analytics for engagement tracking.

What is your favorite aspect of this product?

The customizable meeting layouts and persistent virtual rooms allow for a highly tailored, consistent, and professional online collaboration experience.

What do you dislike most about this product?

The user interface feels outdated, and the platform can be resource-intensive, causing lag or compatibility issues on lower-end systems.

What recommendations would you give to someone considering this product?

Ensure your team has strong internet and updated hardware to fully utilize Adobe Connect’s features without performance or usability issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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