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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

478 Reviews Write a Review

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Caring
Security Protects
Helps Innovate

Feature Ratings

Average 83

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Application Share

Audio Controls

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support

Adobe Connect Reviews

Agnes V.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Exemplary Online Meeting Tool

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Stable video quality and smooth audio syncing even at low bandwidth.

What is your favorite aspect of this product?

Easy to use even for freshers

What do you dislike most about this product?

I've not faced any difficulties so far

What recommendations would you give to someone considering this product?

I urge all prospective users to try it out.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harshil G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Great product! Would recommend 10/10

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Its ease of access and easy implementation

What is your favorite aspect of this product?

It packs a lot of features within itself

What do you dislike most about this product?

Sometimes it can be a little laggy

What recommendations would you give to someone considering this product?

Great product to meet your day to day needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Sunil K.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Good for training

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

The main difference is how customizable it is. You can arrange layouts and pods exactly how you want, which is useful for training sessions. It feels more structured compared to other tools that are more meeting-focused.

What is your favorite aspect of this product?

I like the flexibility in setting up sessions. Being able to control the layout and keep things consistent across sessions helps a lot, especially for repeated trainings or webinars.

What do you dislike most about this product?

The interface feels old and not very intuitive at first. It takes time to get comfortable, and some features like breakout rooms are not as smooth to manage as they should be.

What recommendations would you give to someone considering this product?

It’s a good option if you run regular training or structured sessions. Just be ready for a bit of a learning curve in the beginning, and spend some time setting up templates to make things easier later

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Agnes V.

Exemplary Online Meeting Tool

Likeliness to Recommend

Pros

Harshil G.

Great product! Would recommend 10/10

Likeliness to Recommend

Pros

Sunil K.

Good for training

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Application Share

Audio Controls

Screen Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Virtual Whiteboard

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support