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Adobe Systems

Adobe Acrobat

Composite Score

8.8 /10

CX Score

9.1 /10

235 Reviews Write a Review

What is Adobe Acrobat?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

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Awards & Recognition

Adobe Acrobat won the following awards in the Document Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2023 Emotional Footprint Champion

2023

Adobe Acrobat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Acrobat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Acrobat?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 82

Document Sharing

Editor Functions

Document Hosting

Security and Access Control

Searchability

Publication Workflow

Access Tracking

Metrics and Reporting

Indexing and Classification

Check Out Check in

Version Control

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Adobe Acrobat Reviews

Sunshine T.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Love the product. Easy to use.

Likeliness to Recommend

7 /10

What differentiates Adobe Acrobat from other similar products?

Customer service

What is your favorite aspect of this product?

24/7 tech support

What do you dislike most about this product?

There isn't anything I have experienced that makes me dislike the product.

What recommendations would you give to someone considering this product?

Buy it ! Effective. Efficiency. And secure.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Jason S.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Affordable product that will get the job done.

Likeliness to Recommend

9 /10

What differentiates Adobe Acrobat from other similar products?

The price is affordable and it ties in nicely to the Adobe suite that we were used to working with.

What is your favorite aspect of this product?

I love that it allows me to edit forms, especially during this time from working at home.

What do you dislike most about this product?

It is hard to find forms from time to time and the search functions need to be improved.

What recommendations would you give to someone considering this product?

Talk to the company and see if they will let you try it out. See if it fits for your current needs.

Pros

Altruistic
Security Protects
Helps Innovate
Continually Improving Product

Cons

Under Delivered

Alejandro R.

Role: C-Level
Industry: Recreation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

A very good service

Likeliness to Recommend

9 /10

What differentiates Adobe Acrobat from other similar products?

I believe that this software has better technology

What is your favorite aspect of this product?

This software allows you to storage 2gb of information

What do you dislike most about this product?

it has no free version

What recommendations would you give to someone considering this product?

Before buying this program you should find out everything about its use. In the we abound a lot of information

Pros

Enables Productivity
Effective Service
Saves Time
Respectful

Latest Research

Adobe Acrobat

What is Adobe Acrobat?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Acrobat Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Adobe Acrobat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Adobe Acrobat Reviews

Sunshine T.

Love the product. Easy to use.

Likeliness to Recommend

Pros

Jason S.

Affordable product that will get the job done.

Likeliness to Recommend

Pros

Cons

Alejandro R.

A very good service

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Sharing

Editor Functions

Document Hosting

Security and Access Control

Searchability

Publication Workflow

Access Tracking

Metrics and Reporting

Indexing and Classification

Check Out Check in

Version Control

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training