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Adobe Systems

Adobe Acrobat

Composite Score

8.8 /10

CX Score

9.1 /10

235 Reviews Write a Review

What is Adobe Acrobat?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

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Awards & Recognition

Adobe Acrobat won the following awards in the Document Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2023 Emotional Footprint Champion

2023

Adobe Acrobat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Acrobat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Acrobat?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 82

Document Sharing

Editor Functions

Document Hosting

Security and Access Control

Searchability

Publication Workflow

Access Tracking

Metrics and Reporting

Indexing and Classification

Check Out Check in

Version Control

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Adobe Acrobat Reviews

Jeniffer C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Excellent, Easy and Secure Adobe Cloud Tool.

Likeliness to Recommend

9 /10

What differentiates Adobe Acrobat from other similar products?

Easy setting the tool features and the speed of the performance.

What is your favorite aspect of this product?

PDF handling through this functional Cloud solution is very simple for the user.

What do you dislike most about this product?

No dislike for the solution. Everything about this software is amazing.

What recommendations would you give to someone considering this product?

Functional, simple and secure Cloud document management system with several features and easy to set.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Blair B.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

Excellent product for pdf needs.

Likeliness to Recommend

9 /10

What differentiates Adobe Acrobat from other similar products?

Works with all required files.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Can get occasional errors

What recommendations would you give to someone considering this product?

Very user friendly

Pros

Security Protects
Reliable
Performance Enhancing
Unique Features

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2020

The most reliable solution for doc signing

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Friendly Negotiation

Latest Research

Adobe Acrobat

What is Adobe Acrobat?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Acrobat Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Adobe Acrobat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Adobe Acrobat Reviews

Jeniffer C.

Excellent, Easy and Secure Adobe Cloud Tool.

Likeliness to Recommend

Pros

Blair B.

Excellent product for pdf needs.

Likeliness to Recommend

Pros

The most reliable solution for doc signing

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Document Sharing

Editor Functions

Document Hosting

Security and Access Control

Searchability

Publication Workflow

Access Tracking

Metrics and Reporting

Indexing and Classification

Check Out Check in

Version Control

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training