This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Adobe Systems

Adobe Acrobat

Composite Score

8.8 /10

CX Score

9.1 /10

235 Reviews Write a Review

What is Adobe Acrobat?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe Acrobat won the following awards in the Document Management category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2023 Emotional Footprint Champion

2023

Adobe Acrobat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Acrobat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Acrobat?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 82

Document Sharing

Editor Functions

Document Hosting

Security and Access Control

Searchability

Publication Workflow

Access Tracking

Metrics and Reporting

Indexing and Classification

Check Out Check in

Version Control

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Adobe Acrobat Reviews

Katie T.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Create, edit and share PDF easily

Likeliness to Recommend

7 /10

What differentiates Adobe Acrobat from other similar products?

Adobe Document Cloud has a set of features that allow you to collaborate, convert, edit, and manage PDF files efficiently and securely. It has the ability to provide electronic signatures, comment stamps, and form preparation functionality. It is an essential program to optimize collaborative work and speed up the digitization of documents. It allows to carry out actions with PDFs from anywhere and at any time.

What is your favorite aspect of this product?

It is very simple to use, files can be accessed anytime, anywhere from a desktop computer or from a mobile device. Access to documents is fast and has a good level of security for safeguarding files. Quickly create and send documents with digital signatures. Allows you to fill out forms manually or automatically. Customer support provides timely and accurate answers to our concerns.

What do you dislike most about this product?

Sometimes when you want to load large documents, it is a bit slow. I have had trouble syncing some updates.

What recommendations would you give to someone considering this product?

Adobe Document Cloud is an efficient and versatile platform for document digitization and facilitates the optimization of collaborative work. I recommend its implementation.

Pros

Reliable
Trustworthy
Altruistic
Acts with Integrity

Anthony F.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Facilitate digitization and improve collaboration

Likeliness to Recommend

8 /10

What differentiates Adobe Acrobat from other similar products?

Adobe Document Cloud incorporates all the tools you need to collaborate, convert, edit, send, and manage PDF files efficiently and securely. It allows to carry out actions with PDFs from anywhere and at any time. It has the ability to provide electronic signatures, comment stamps, and form preparation functionality. It is an essential program for optimizing collaborative work and speeding up the digitization of documents.

What is your favorite aspect of this product?

It is easy to use, allows quick access to documents and has a good level of security for safeguarding files. Quickly create and send documents with digital signatures. Makes it easy to fill out forms manually or automatically. Files can be accessed anytime, anywhere from a desktop computer or mobile device. Customer support provides timely and accurate answers to our concerns.

What do you dislike most about this product?

Its cost is considerably high compared to similar solutions. Sometimes when you want to load large documents, you do this slowly.

What recommendations would you give to someone considering this product?

I recommend the implementation of Adobe Document Cloud for all the advantages it presents for document digitization and for its characteristics that optimize collaborative work.

Pros

Reliable
Caring
Saves Time
Respectful

Ayyan A.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Trustworthy, Unique Features & Enable Productivity

Likeliness to Recommend

8 /10

What differentiates Adobe Acrobat from other similar products?

It does have a plethora of advanced feature such as live tracking of files viewing, sharing, protect files in a secure way, cost effective, reliable and easy to use.

What is your favorite aspect of this product?

User interface Adaptability Altruistic Easy Integration Time saving with quick reports sharing

What do you dislike most about this product?

Sync issues Data Security issues Updates and OS compatibility issues

What recommendations would you give to someone considering this product?

Highly recommended due to its features, pricing, reliability, and quick support.

Pros

Reliable
Enables Productivity
Caring
Fair

Latest Research

Adobe Acrobat

What is Adobe Acrobat?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Acrobat Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Adobe Acrobat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Adobe Acrobat Reviews

Katie T.

Create, edit and share PDF easily

Likeliness to Recommend

Pros

Anthony F.

Facilitate digitization and improve collaboration

Likeliness to Recommend

Pros

Ayyan A.

Trustworthy, Unique Features & Enable Productivity

Likeliness to Recommend

Pros

Most Popular Adobe Acrobat Comparisons

Microsoft Sharepoint

Confluence

Zoho WorkDrive

DocuWare

Dokmee DMS

Ideagen Huddle

Title

1
Since last award

Feature Ratings

Document Sharing

Editor Functions

Document Hosting

Security and Access Control

Searchability

Publication Workflow

Access Tracking

Metrics and Reporting

Indexing and Classification

Check Out Check in

Version Control

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training