Accolade Customer Reviews 2026 | Innovation Management

What is Accolade?

Gain complete visibility to your organization's innovation process, make smarter decisions, and improve your time-to-value. Accolade is the innovation management product that empowers organizations to consistently identify, evaluate, and execute against the right strategic priorities.

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Accolade Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accolade.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accolade?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Respectful

Feature Ratings

Average 74

Polls & Voting

87

Implementation Management

81

Workflow Capabilities

79

Multi Tenancy

78

Analytics and Reporting

75

Collaboration Channels

75

Communication Manager

74

Trend Management

73

Idea Ranking & Evaluation

69

Ideation

68

Artificial Intelligence and Natural Language Processing

64

Vendor Capability Ratings

Average 76

Vendor Support

85

Availability and Quality of Training

79

Ease of IT Administration

78

Breadth of Features

78

Ease of Customization

78

Ease of Implementation

78

Business Value Created

76

Ease of Data Integration

72

Product Strategy and Rate of Improvement

72

Usability and Intuitiveness

70

Quality of Features

67

Accolade Reviews

Daniel T.

Role: Finance
Industry: Chemicals
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Always improving, great customization & support

Likeliness to Recommend

10 /10

What differentiates Accolade from other similar products?

Great support team (quick and helpful), easy customization, lots of built in features

What is your favorite aspect of this product?

I love the ease of customization and how intuitive it is to develop and administer the platform once you get used to it

What do you dislike most about this product?

When good features are discontinued / no longer supported, and when there is no way to override default coding/setup

What recommendations would you give to someone considering this product?

Have frequent check ins to understand new features and what features you are not using, because it really can be a one stop show. It's a powerful platform that can really unlock strong business outcomes if you know what's possible

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

Role: Vendor Management
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Consultant compared with a customized software

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Chemicals
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Great tool - partly a little complex for users

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Helps Innovate
Reliable
Effective Service

Accolade

What is Accolade?

Company Details

Need Assistance?

Accolade Ratings

78 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Accolade?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Polls & Voting Ability to select which users contributors can vote on what motion.

Implementation Management Ability of the software to assist end-to-end process of the project life cycle and implementation of ideas through project tracking or integration.

Workflow Capabilities​ The vendor provides configurable, rules-based workflow capabilities based on applicant disposition (such as lead, enrolled, rejected etc.).​

Multi Tenancy Software works in tandem with hosting system and the management of the multiple systems running in the same environment with appropriate levels of segregation.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Channels Includes ability to view, share and direct work between co-workers in real or near real-time e.g. discussion channels.

Communication Manager Ability of the software to seamlessly facilitate stakeholder discussion, and role-based access revolving the project.

Trend Management Ability to collect and monitor research on micro, macro or industry trends.

Idea Ranking & Evaluation Capability of the software enables user to rank each idea based on the score it receives for various factors or criteria and consolidate findings.

Ideation Ability of the solution to support the ideation process where users generate ideas and solutions through sessions, challenges or posed problem questions.

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Accolade Reviews

Daniel T.

Always improving, great customization & support

Likeliness to Recommend

Pros

Consultant compared with a customized software

Likeliness to Recommend

Pros

Great tool - partly a little complex for users

Likeliness to Recommend

Pros

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Feature Ratings

Polls & Voting

Implementation Management

Workflow Capabilities

Multi Tenancy

Analytics and Reporting

Collaboration Channels

Communication Manager

Trend Management

Idea Ranking & Evaluation

Ideation

Artificial Intelligence and Natural Language Processing

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features