What is Accelo?
Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Team Collaboration
Task Management and Workflow
Resource Management
Email Synchronization & Tracking
Knowledgebase
Time Management
Reporting
Project Management
Expense Detail Tracking
Retainer Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Also Featured in...
Accelo Screenshots
Accelo Downloads
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Shad T.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
Easy to use and implement and brings value!
Likeliness to Recommend
What differentiates Accelo from other similar products?
Ease of use and integration.
What is your favorite aspect of this product?
Project Mgmt and team collaboration.
What do you dislike most about this product?
Nothing disliked about it.
What recommendations would you give to someone considering this product?
Buy and implement it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruth N.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Comprehensive Agency Sales & Acct Management Tool
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo PSA covers the entire breadth of agency operations from Sales (quoting and estimations) to account, project, and task management. It is very clear to see who is working on each account and project, and to determine each team member's bandwidth in order to maximize productivity. The software handles time entries for payroll calculations, client billing, reporting, and integrates with Quickbooks and Gsuite mail. The client portal and sign off features make client collaboration easy and ensures organization.
What is your favorite aspect of this product?
Accelo has made a huge difference in our ability to simplify and automate our project management and project quoting processes. Once we customized everything exactly the way we wanted it (with the help of our Accelo onboarding partner!) we were able to jump right in and get to work. And the client retainer management feature is OUTSTANDING.
What do you dislike most about this product?
The reporting module is my least favorite aspect of Accelo, as certain reports are free but most require a subscription for access. That is the ONLY area in which Accelo could improve, in my opinion.
What recommendations would you give to someone considering this product?
To start, schedule a demo with an Accelo representative. The walk-through will show you everything the platform is capable of, and they can answer all of your questions. The sales team is very patient and passionate about their product! Additionally, you can ask to speak with other Accelo users and they will happily make the connection for you to speak to a current user.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Hugo N.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Great tool with some learning curve required
Likeliness to Recommend
What differentiates Accelo from other similar products?
I would say the adaptability. It can help with organizing teams, time tracking and others based on customer requirements with ease. Also, it has a ton of different alternative for reporting which can be adapted per teams, groups and others. Definitely a great tool.
What is your favorite aspect of this product?
Once configured, reporting, time logs, team work. Everything can be properly tracked and followed up in order to provide a good control. It is pretty easy to find what your looking for and prepare documentation based on registries.
What do you dislike most about this product?
At the beginning it might be a bit overwhelming for new users. It's not so easy to navigate on the first day but, after some minor learning curve, work with the app gets easier and comfortable.
What recommendations would you give to someone considering this product?
Make sure to run some proper test to identify what you will be actually using from the app.
Pros
- Respectful
- Client Friendly Policies
- Fair
- Acts with Integrity
