What is Accelo?
Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
93 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Team Collaboration
Task Management and Workflow
Resource Management
Email Synchronization & Tracking
Knowledgebase
Time Management
Reporting
Project Management
Expense Detail Tracking
Retainer Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Also Featured in...
Accelo Screenshots
Accelo Downloads
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Julio R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Easy to use, set up and administer.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Is by far the most easy to use and set up and administer.
What is your favorite aspect of this product?
Again, this solution is by far the most easy to use, set up and administer.
What do you dislike most about this product?
The system feels laggy sometimes for some reason and the missing & symbol is very strange as well.
What recommendations would you give to someone considering this product?
If you have a small company in needs of a product that get all done very easy, you can't go wrong with this.
Pros
- Reliable
- Saves Time
- Performance Enhancing
- Trustworthy
Jame H.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great Customization and Integration with M365
Likeliness to Recommend
What differentiates Accelo from other similar products?
I've been a practice leader at some of the largest management consulting firms in the world, and this PSA is hands-down the most customizable to the needs of YOUR firm/practice... and on top of that, it's integration with Microsoft 365 is brilliant. Now your users don't have to be CRM wizards to ensure that all the right client communiques are recorded properly.
What is your favorite aspect of this product?
Microsoft 365 integration and customization.
What do you dislike most about this product?
Lack of multi-currency support; limited report/document customization (though it's better than most);
What recommendations would you give to someone considering this product?
If you're a small- to mid-sized firm, operating in ONE country (or at least with ONE currency), then Accelo is the clear leader.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Kara L.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2022
Easy to use but very basic
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo has good project management options. It gives you access to your team projects and where they are in each step of their project. The color coding is very nice and you can see where everyone is at a pretty easy glance.
What is your favorite aspect of this product?
The ease of use, the customizations.
What do you dislike most about this product?
Accelo is pretty basic. There is not backend for clients. There is very limited project automation.
What recommendations would you give to someone considering this product?
If each of the projects in your business are unique, Accelo is a good option. If your business projects are typically the same, I would suggest something different that gives you more project template automation.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
