1Password Customer Reviews 2025 | Password Management

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

1Password

Composite Score

8.9 /10

CX Score

9.0 /10

95 Reviews Write a Review

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

1Password won the following awards in the Password Management category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

8 Top Rated Features

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Service Experience
Product Impact

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

94 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

2% Neutral

98% Positive

Pros

Security Protects
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Access From Multiple Devices

Work and Personal

Dashboard

AD/LDAP Sync

Vault for Each User

Team Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

1Password Reviews

O'Neal T.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use password manager!

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

Ease of use and features

What is your favorite aspect of this product?

That it works on multiple devices and browsers

What do you dislike most about this product?

Android interface not compatible with browsers like in windows pc environment

What recommendations would you give to someone considering this product?

Great for password management. Make sure it integrates well with all your platforms first

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Garrett R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great tool, easy to use

Likeliness to Recommend

9 /10

What differentiates 1Password from other similar products?

Not really sure but what I do like it the group option for common internal password

What is your favorite aspect of this product?

Person vs work, and group usage

What do you dislike most about this product?

Sometimes the navigating is strang

What recommendations would you give to someone considering this product?

Makes it easy to manage passwords

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Pranav L.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product which is very easy to use!

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

Its flexibility and platform independence.

What is your favorite aspect of this product?

Generating passwords

What do you dislike most about this product?

chrome plugin can be iffy sometimes.

What recommendations would you give to someone considering this product?

Try it out first and see the benefits.

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Latest Research

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

1Password Ratings

92 Likeliness to Recommend

94 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Vault for Each User Each user has access to their own password vault.

Team Management Create and manage team members. Items can be shared across team members.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

O'Neal T.

Easy to use password manager!

Likeliness to Recommend

Pros

Garrett R.

Great tool, easy to use

Likeliness to Recommend

Pros

Pranav L.

Great product which is very easy to use!

Likeliness to Recommend

Pros

Most Popular 1Password Comparisons

Bitwarden

Keeper

LastPass Password Management

RoboForm Password Manager

Zoho Vault

Dashlane

Title

3
Since last award

1
Since last award

Feature Ratings

Autosave and Autofill

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Access From Multiple Devices

Work and Personal

Dashboard

AD/LDAP Sync

Vault for Each User

Team Management

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support